VVA (Free State Care in Action) strives to ensure satisfaction with donations and shop purchases made via freestatecare.co.za. This policy outlines your rights under the Consumer Protection Act (CPA) for our nonprofit shop.

Donations

• Donations are voluntary and non-refundable, as they directly fund our services (e.g., food parcels, child protection).

• If you believe a donation was made in error, contact us within 7 days to discuss.

Shop Purchases
Our shop (e.g., clothing, goods) supports our mission. Under the CPA:

• Returns are accepted within 5 days for goods purchased via direct marketing (e.g., email campaigns), with you covering return shipping costs.

• If goods were not inspected before purchase (e.g., online orders), you may inspect upon delivery and return within 7 days if defective or unsuitable, with return shipping at our cost.

• Goods must be unused, in original packaging, and accompanied by proof of purchase.

• Refunds will be processed within 14 days to the original payment method.

Non-Returnable Items

• Perishable goods (e.g., food parcels) or items customized for you cannot be returned.

• Goods damaged due to misuse are not eligible for refunds.

Process for Returns

• Contact us at region@freestatecare.org.za or 051 444 6143 to initiate a return.

• Provide your order number and reason for return.

• We will provide instructions for shipping or collection.

Contact Us
For questions or refund requests, contact:
VVA (Free State Care in Action)

Email: region@freestatecare.org.za
Phone: 051 444 6143 / 071 223 0402